TSSA stands for the Technical Standards and Safety Authority. TSSA-certified inflatables are required for public, school, municipal, and corporate events in Ontario to ensure equipment meets strict safety and inspection standards.

TSSA inflatables are typically required when the event is open to the public or held at a school, daycare, municipality, festival, or corporate function. Backyard and private family events usually do not require TSSA-certified units.

Yes. We handle the TSSA permitting and documentation for eligible inflatables. Please let customer service know if you require a certificate of insurance, our our current TSSA license at the beginning of the booking process. The inflatables will arrive with a dossier upon delivery, with all the relevant documentation required should your event be audited.

Yes. TSSA regulations require a trained adult attendant (18+) to supervise each inflatable at all times during operation. Attendant services can be provided upon request or arranged by the client.

Yes, as long as the venue has sufficient ceiling height, power access, and approved exit pathways. Indoor setups must still meet all TSSA safety clearances.

For safety reasons, inflatables cannot operate in high winds, heavy rain, or severe weather. Final decisions are made in accordance with TSSA safety guidelines and on-site conditions.

We recommend booking at minimum 2–4 weeks in advance, as TSSA permits, equipment availability, and staffing must be coordinated ahead of time—especially during peak seasons.

Our product listings include a dedicated section that clearly identifies all TSSA Licensed items. Please note that some interactive games are not regulated by TSSA and therefore do not require licensing. If an item you are interested in is not marked as TSSA Licensed, feel free to contact us and we will be happy to confirm whether TSSA certification is required.

TSSA only needs to be notified of regulated inflatable devices. Not all rental items fall under TSSA oversight. Some interactive games and event equipment are not regulated and therefore do not require TSSA licensing or permits. If you are unsure whether a specific item requires TSSA approval, we recommend asking us in advance. We will review your rental list and ensure all required TSSA documentation and permits are handled correctly for your event.

At least one adult supervisor is required per unit. Most slides and obstacle courses require two adult supervisors.

Yes. The blower(s) must stay plugged in at all times to keep the inflatable fully inflated. You will need at least one standard 15-amp outlet within 100 ft of the unit, or a generator if necessary. Your rental contract will specify how many breakers are required. We provide heavy-duty extension cords, but it is your responsibility to ensure your power supply can handle the blower(s) without overloading and tripping your circuit.

It depends. We offer optional Damage Insurance at 6.5% of the total rental price, which covers accidental rips or tears up to 6 inches. You are not responsible for normal wear and tear, including seam wear that can occur over time in high-traffic areas. If you notice any damage, please notify us immediately.

Damage caused by failure to follow safety rules or negligence—such as operating in high winds, moving equipment, or allowing toys inside the unit—is not covered by damage insurance. In these cases, you may be responsible for the full cost of repairs or replacement, including the inflatable or blower.

We require all customers to review, sign, and initial our safety rules so you can confidently and safely operate the unit during your event.

A link to the contract is provided after placing your order.

Yes. HST (13%) is added to all rentals as required by law.

Postponements:
• Please notify us of a weather-related postponement a minimum of 48 hours before your event.
• Rain dates can be rescheduled within the same calendar year, subject to availability.
• Your deposit will be held for 365 days, and can be applied toward your new booking.

Cancellation Policy:
• If you cancel more than 14 days before your event, a 50% cancellation fee applies.
• If you cancel within 14 days of your event date, the full rental amount (100%) is due.

This policy is standard within the event rental industry.

Delivery and pickup times—especially for our Weekend Specials—are scheduled around other timed events. You are welcome to provide your event start and end times, and we will do our best to accommodate your preferred timeline; however, exact delivery and pickup times cannot be guaranteed due to scheduling variables.

We use a third-party delivery service, and their team will contact you the day before your event with an estimated delivery window. Deliveries and pickups are typically scheduled between 7:00 AM and 7:00 PM. Requests outside of this time frame may be subject to additional fees.

Please ensure that someone 18 years or older is on-site to receive the delivery, review setup details, and sign any required waivers.